- Sep 22, 2016
- Reaction score
- New York, NY
- United States
But they do......I've been doing this job for coming up 10 years; I know our customer base and their purchasing patterns. Do you by chance follow 'Slick Deals" Or 'Consumer Affairs'? If I had a $ for every time I've read that phrase.........
For example; Canon gives us an excellent deal on 5,000 photocopiers. So good that it gets posted on Slick Deals and members place multiple orders (6, 7, 8 copiers) because they plan to sell them on eBay and turn a nice profit - and why not? In the 20 minutes after the deal is posted our website goes into meltdown and can't update fast enough. And the guy who gets in there just a bit too late doesn't get his order filled because we simply didn't have 5,001 copiers. We had 5,000. So for sure he will "never buy from Adorama again". Until the next deal is posted, and he does.....
I do follow Slick Deals.
Why not have a limit per customer of 1 or 2? If the price is that good of a deal they will still sell out and you will have many more happy, and potentially repeat customers.
Yes, we have a call center. And having worked with the previous equivalents who were based in the NYC office a number of years ago - and currently having ongoing responsibility for listening to and rating a selection of calls from the call center every week alongside Senior Managers - I can state without reservation that Adorama customers are getting a much better service from my colleagues in Manila than they ever did previously. The staff are hard-working, determined to please and have an enviable work ethic. I'm proud to call them my colleagues.
We have customer service reps in both Manila and NYC. But maybe we don't need huge numbers of CS reps, because by far the greater percentage of orders are place, filled and shipped without issue!!
As far as I know, we don't. The relationship between retailers and suppliers is complex, and not all of our supplier relationships are identical. It isn't the case that we buy for 'X' and sell for 'Y'
Why should she say that if it's nothing more than something concocted by your imagination? Talk about something becoming 'disturbing'......or that you offer loss leaders to get people you hope will be repeat buyers, or that you sell a few at a loss to generate interest in the product in hopes these buyers will tell others how great the product is
so you know exactly the scenario I'm talking about! I have a presence on over 650 different forums, shopping sites, Flickr groups etc. And that phrase is used over & over on SD, but really nowhere else!
On some items we do. But it won't help when, even if we limited to 1 for each customer - per the example above - if we have 5,000 units and customer 5,001 doesn't get one!
This is very disturbing.
I posted -
"By the way their customer service has been outsourced to the Phillipines while B & H still has theirs in New York".
You should have just said you buy in volume so get good deals, or that you offer loss leaders to get people you hope will be repeat buyers, or that you sell a few at a loss to generate interest in the product in hopes these buyers will tell others how great the product is
Limit 1 per customer and sell 5,000 units to 5,000 customers - customer 5,001 is still going to be shouting all over SD that he didn't get to buy his Canon copier to resell on eBay at a profitI am beginning to see your real job is damage control.
Limit one per customer and you have 5000 happy customers and X unhappy ones who didn't get the deal. Let a customer buy 6 and you have less than 1000 happy customers and X+4000 unhappy ones. Doesn't sound like a smart business plan. Things just aren't adding up.
they include cards with their products telling you not to take it back to the retailer where you bought it but to contact the company.
Adorama does not charge a customer until an item is shipped. So you can confidently place a back-order, and if the manufacturer doesn't supply us within your desired time-frame, you can cancel at any time.
In the meantime, your order is locked in at the advertised price - and it will ship out to you as soon as we receive inventory!
Well I remember the time I put a good order in on a Pentax K20D and I was very happy until I read this email.
So lesson learned, Adorama don't think there is agreement, if there don't like it.
View attachment 32089
Hmm it was to me. Lot of wasted time and no deal at the end.
So if you find the price to good to be true, it probably is.
I think it was a very good deal.Did you really think 240 dollars for a K20D was a realistic and accurate price?
Yes, that's what I meant by "intimate relationship". I think most people don't know that. I think that 80 dollar original pricing for the WR1 on FoxOffer is the key to this entire controversy.
I would have thought it was more likely just an error, they sound like they're willing to honor that for anyone that backordered so good for those people I guess, the cheapest I've normally seen from a USA sellers is Spytec but generally $10 over the China pricing, have never seen a local seller do cheaper than China pricing which is why I'd be more inclined to think it was just an honest mistake rather than some sort of preferential pricing, the other Viofo models they list are all priced pretty much like everyone else there so it does lean toward being a one off situation I would think
Yeah, maybe Adorama but for FoxOffer to list it for 80 bucks begs the question. Wish I had grabbed a screen shot. I thought 80 dollars would be the price so I was thrilled.
yes maybe the price that was listed was based on an assumption, it seems whoever listed it didn't even know there was no stock for them to order so it doesn't sound like there was much in the way of confirmation at the time