I received my EKEN H9 from Banggood and it appears to be a fake.
On the EKEN Facebook page they show the settings screen of my camera to be a fake H9se, the firmware number on my camera doesn't even exist yet on EKEN's firmware list.
I then contacted Banggood and sent pictures and screen grabs of all this info and they just sent me a response, here it is:
"Dear customer ,
Thanks for your order.
Sorry for any inconvenience that we caused. We are so sorry to hear that there is something wrong with our product. But we would like to tell you that the camera is EKEN original,,we haveput the power of attorney on the product page .Please accept our sincere apologies again.Your order is very important to us. We here at Banggood hope that you continue to use our service.
Please feel free to contact us if you have any further questions."
Not sure exactly what they are saying and how it settles anything, "power of attorney on page"?
Anyways, I replied to that and asked if they are ok with losing a customer over this, I will happily buy from Gearbest, or Aliexpress even. At least Aliexpress has a dispute system if a fake is sent.
I attached the picture of the settings screens on the EKEN Facebook page, the lst one on the right is the same as my camera has. How can Banggood dispute this information?
On the EKEN Facebook page they show the settings screen of my camera to be a fake H9se, the firmware number on my camera doesn't even exist yet on EKEN's firmware list.
I then contacted Banggood and sent pictures and screen grabs of all this info and they just sent me a response, here it is:
"Dear customer ,
Thanks for your order.
Sorry for any inconvenience that we caused. We are so sorry to hear that there is something wrong with our product. But we would like to tell you that the camera is EKEN original,,we haveput the power of attorney on the product page .Please accept our sincere apologies again.Your order is very important to us. We here at Banggood hope that you continue to use our service.
Please feel free to contact us if you have any further questions."
Not sure exactly what they are saying and how it settles anything, "power of attorney on page"?
Anyways, I replied to that and asked if they are ok with losing a customer over this, I will happily buy from Gearbest, or Aliexpress even. At least Aliexpress has a dispute system if a fake is sent.
I attached the picture of the settings screens on the EKEN Facebook page, the lst one on the right is the same as my camera has. How can Banggood dispute this information?