I am always supporter of "what you pay is what you get".
If think slightly in a different way, then actually TioTech giving customer a choice:
1. You buy branded product from authorized dealer and they will take care 100%, but you have to pay for full peace of mind almost double. This is justified!
2. You buy same product from "other" sources paying almost twice less but with very little or no support from main Dealer.
If looking from TioTech perspectives, - I understand this concept and support in some way.
Try to look like this: TioTech produces overall good product ( price vs quality if buy non branded product or branded from non dealer) with failure let's say 5-10% ( this is just assumption to make my next point ). It does not matter have you bought from dealer or not, failure % is same.
In most cases ( firmware issues ) it can be resolved via forum help.
My point is: buyer have a choice of paying twice less, lets say 100usd and be in the 5-10% risk group category where if something happens he has to go through all hassle himself. If buy from good non-authorised reseller and if something happens, then buyer expences are only return shipping cost, it can be from 20-40usd depending on country postal services costs. Also need to wait about 3-4 weeks till new replacement or same fixed unit arrives. So "cheap" buyer risking only with + 20-40usd extra cost and 3-4weeks if he will fall into that 5-10% failure category.
People who understand this concept are not blaming dealers non-support.
For many people with limited budget is worth taking a risk paying 100% less and risking only with 20-40usd + 4 weeks waiting if something happens than buying same product 100usd more expenvice from local dealer.
My point is that buying from non dealer is much better value vs risk % for people who are ready to wait 4 weeks.
My english is not perfect but hope you understand what I am trying to say.
( added )
P.S. Dont get me wrong, I am not encouraging to buy from non-dealers. Just trying to explain my view.
People who value they time and nerves ( peace of mind ) they buy from dealer paying more.
People who has different evaluation of time and nerves, they buy from non-dealer.
Most important for second category of people to understand this concept, knowing / accepting risks and not to blame dealers or manufacturer.
We all have many choices and each person decides whats best for him.