arcticfire
Active Member
- Joined
- Jun 28, 2015
- Messages
- 484
- Reaction score
- 188
- Country
- United Kingdom
Chris has normally been fairly responsive in the 9 years I've dealt with him. Selling cameras isn't his primary business, however I'm surprised he hasn't responded within a day.
I've seen some of your past posts and figured the customer service would be good. I do get that with a small business emergencies can happen hence giving him some time to at least acknowledge receipt of my email.
I also understand that even the best of products can fail, so it's not like I'm particularly annoyed about it not working. It's the complete absence of any communication. I was relaxed about the late delivery, despite being charged a fair whack for it, so it now does feel a little rude but I'll keep an open mind.
I've have to start a PayPal dispute to try and get some engagement, maybe get this sorted. But to be honest, the trust is disappearing pretty quick.
UPDATE: Good news, I've now got a response from Chris, apparently the mail servers were down. I did try phoning a few times, but I'm happy to give the benefit of the doubt - it's not exactly a big ticket item so no drama. The camera does tick all the boxes for me so I'll try a replacement. Thanks for all the advice and encouragement so far.
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