I just heard back from Treeye yesterday with news that they will be shipping two new lenses out to me today with IR-cult filters installed! I give then very high marks for how they've dealt with this screw-up. They've been very responsive, friendly, haven't played games and have handled the matter honorably.
There was a slight but amusing delay in working out the resolution though. First they wanted me to get a price on shipping the lenses back to them but at $13.75 for the cheapest option they felt that was too much. Then they asked me to send them a photo of the lenses I received and so I sent them one shot under studio lighting on a seamless white background. I think they wanted confirmation that the lenses really didn't have IR-cut filters on them. Two days later the person I've been dealing with all along (her name is Nancy) requested another photo of the lenses shot on a table so she could show it to her manager for approval. So I sent them one shot on my kitchen table and asked why the previous photo was unsuitable. I didn't get an answer but instead received a "thank you" note two days later (yesterday) informing me that the new lenses would be shipped out the next day (today). I think there was a suspicion that the first image on the seamless white background perhaps may have been Photoshopped from something I found online so they wanted to see if I actually had the lenses (without IR filters) in my possession.
That's great news and as it should be I should add. Strange on the photos, but it is what it is, I can understand that, they are just trying to protect themselves. There are some really strange cons going on in China, I get the impression making a dollar is very tough on them, one reason being so many cons being played on them.
I have talked to a lot of the resellers their and most of them go out of their way to be as nice as can be. Lately I have come to realize that the resellers have a problem (my opinion) imposed on them by something I don't understand. On lenses for example, they will have a basic set of things/information concerning something you are interested in and will not deviate from that information set they are evidently given. If you request additional information and it's not on something they have been given permission to talk about, you will not receive an answer or a not understanding answer that is confusing. I have gone through this time and time again, till it finally sunk into my brain that they were intentionally being limited in answers to give out.
Where as in this country you can talk and argue back and forth, I don't believe it is allowed there, I could be wrong but I don't believe I am.
My latest dealing with a lady about a lens was particularly this way, she was being as nice as nice can be but just refusedto say any thing about what I was asking. In the end I thanked her for her help (?) and told her a few things concerning lenses that people in he US wanted concerning dash cams. She went into a paragraph of thanking me and assured me the information I gave her would go forward to the company. So, to make a long story short, I now treat them differently, recognizing that they are doing the best that they can under some circumstances!
I have never talked (email) to Nancy but perhaps soon because I will probably place an order very soon.
Short story referring to cons and making a dollar . Did you know that nuts are a very big thing in China when they/some can afford them, so taking walnuts for an example, they carefully open them into 2 halves fill empty shells with an appropriate weight substance (rock, sand, whatever) reseal and sell as walnuts!!!! Now tht's a hard way to make money, think about it.
Thanks dashmellow for getting/sharing a happy ending to the lens problem.
