HI
@Steven1105uk
I'm really sorry you're experiencing that; its not what we've designed ti to do of course. Please see below, or call in on 02920 866 429 where we can help.
A few steps to get WiFi/Alexa working again:
1. Make sure that the camera is not recording, if it is then simply tap the red recording icon in the bottom left of the screen to stop it.
2. Tap the settings cogwheel in the top left and select 'setup'.
3. Scroll to page four and tap 'Keep User Settings' and turn it off.
4. Go to 'Default Settings' and select yes, this will set the camera back to defaults.
5. When the camera turns itself back on you will need to go through the first time setup again.
6. When you get to the 'Connecting' page then open the Bluetooth settings on your phone.
7. You will need to 'Forget' the camera from within the Bluetooth settings, then go to WiFi and tap the three dots and forget the Nextbase from saved networks.
8. Uninstall and reinstall My Nextbase Connect (and Alexa if applicable)
9. Open My Nextbase Connect and tap 'Connect to dashcam', as long as your camera is still displaying 'Connecting' you should be able to connect the two.
10. After a successful connection has been established then tap 'learn more' for Alexa, enable it and then select 'Open Alexa App' at the bottom of the screen.
11. Tapping 'Open Alexa App' should open up the app and take you straight to connecting page for your camera.
12. If you wish to use Alexa please ensure that both Alexa and My Nextbase Connect are kept open in the background on your phone.