Thank you for your email and order 34924866.
We are terribly sorry to hear that your 1068196 does not work anymore, and we totally understand your anxiety.
After checking, we find that the order was shipped/ delivered on 2017-09-12. As we know, each product has its own life span. After months of using, the product has greater possibility to get damaged. For this product, because the time is over 6 months, it is no longer under warranty. We are sorry for this situation.
According to Banggood warranty policy, we are sorry to tell you that we are not able to provide any resend, refund or repair service.
But our aspiration is to keep you as one of our most valued customers. We would like to send you 400 BG points (100 points=1 USD) as goodwill. you may use the points for next purchasing. For more details about the BG points, please refer to this link:
Please also kindly note that the points can be exchanged to give up to 15%-20% off your order and can not be applied to the following circumstances which are already in discount: promotional products, snap-up products.
For the defective product, we suggest you to repair the product or buy a replacement in local store. Simultaneously, we will send your feedback to our supplier.
Sorry for the inconvenience caused and looking forward to your reply.
Best regards,