HonestReview
Well-Known Member
- Joined
- Feb 9, 2019
- Messages
- 3,557
- Reaction score
- 790
- Country
- Sweden
I think what jokiin do on this forum are worth a lot of youtube commercial dollars, even if he cant handle all things personal he can facilitate contact to the proper person, and dish out a lot of knowledge when people hit a wall with the SG or other product.
More brands should do that, maybe not the boss man himself, but then someone in the company that have knowledge and can make things happen.
Companies seem to forget that a good product means nothing in the face of poor customer service. If people have questions or problems, and can't get the necessary answers, it's not difficult to take one's business elsewhere.
It's very infuriating to me when you call for support and wind up in India. Their English is broken, their accent hard to understand, and the answers are from a script. If I wanted a robotic response without intuitive feedback, I could google the web for non personalized answers.